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Assistant Manager/Manager/Senior Manager in Wipro

Job Description

Job Role – Quality Manager

Job Designation – Assistant Manager/Manager/Senior Manager

Roles and Responsibility:-

1. Drive continual improvement on Business Processes to reduce
cycle time and increase process efficiency
2. Drive continual improvement across Business Processes and
Project Process to improve CSAT, SLA performance, Penalty
Avoidance and Productivity
3. Drive continual improvement across Business Processes and
Projects to reduce Cost of Inefficiency ( COI )
4. Drive base-lining and benchmarking of of SLA and KPI
performance at project and BU level
5. Design and implement Process Prediction Models as a part of
6. Responsible for improving the maturity of the defined and
implemented ITIL/CMMI-SVC processes
7. Participate actively in the management reviews and ensure
timely closure of actions assigned
8. Responsible for in initiating the SIPs for identified areas of
improvement at project and BU level
9. Drive and improve the competency of the project quality
SPOCs ON Six Sigma & Lean in line with the corporate
10. Mentor MQ SPOCs on GB/BB and Lean Projects
11. Indepth Analysis of key performance metrics and benchmark
12. Conducting Audits on ISO 9K,20K and 27K Skill set :-

Six Sigma Black Belt certified with atleast 2 SIPs mentored as
Black Belt
Should have implemented atleast 3-4 large SIPs that have a
significant impact on Cost, CSAT, SLA, Productivity
Good understanding on KPIs and operational definitions
ITIL V3 Foundation Certified, ITIL V3 Expert preferred
Excellent skills on statistical tools. Good hands on experience on
Minitab Statistical tool and Excel
Good knowledge and understanding of Infrastructure Domains
and its operations
Good communication skills and Team handling skills
Ability to independently work with Delivery and Functional teams
Knowledge on ISO standards.- 9k,20k,27k
Educational Qualification ( Full time Only ) :-
Any Graduation (10+2+3)/Engineering(10+2+4)
Diploma (10 +3)
Salary: Not Disclosed by Recruiter

Industry: Other
Functional Area: Other
Role Category: Other
Role: Other
Keyskills: Six Sigma, Certified Black Belt, Quality Management, Lean, Minitab, Operations, Process Efficiency, ITIL

Desired Profile :
Education:UG -Any Graduate
PG – Any Postgraduate, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Any Specialization, Doctorate Not Required
Company Profile
Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of ‘Business through Technology’ – helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 61 countries. For more information, please visit